Refund Policy

1. General Refund Policy

At Castlewood Interiors, we strive to provide exceptional service and complete satisfaction with our interior design services. Due to the custom nature of our work, we have established the following refund policy:

All design fees are non-refundable once work has begun on your project. However, we will do everything possible to ensure your complete satisfaction with our services.

2. Consultation Fees

2.1 Initial Consultations

Initial consultation fees are non-refundable but may be applied to future services if you choose to work with us within 60 days of the consultation.

2.2 Cancellation

If you need to cancel or reschedule your consultation, we require at least 48 hours notice. Cancellations with less than 48 hours notice may result in forfeiture of your consultation fee.

3. Design Services

3.1 Deposits

A 50% deposit is required to begin design work. This deposit is non-refundable once we have begun work on your project.

3.2 Project Cancellation

If you choose to cancel your project after work has begun but before completion:

  • You will be responsible for payment of all work completed up to the cancellation date
  • Any unused portion of your deposit may be applied to future services within one year
  • No refunds will be issued for completed work

4. Product Purchases

4.1 Custom Orders

All custom furniture, window treatments, and other made-to-order items are non-refundable and non-returnable once the order has been placed with the manufacturer.

4.2 Stock Items

Stock items may be returned within 14 days of receipt, subject to a 20% restocking fee. Items must be in original condition and packaging.

4.3 Damaged Items

If your item arrives damaged, please contact us immediately. We will arrange for inspection and replacement of damaged goods at no additional cost to you.

5. Satisfaction Guarantee

We stand behind our work and want you to be completely satisfied. If you're not happy with any aspect of our service:

  • We will work diligently to address your concerns and make necessary adjustments
  • If we're unable to resolve the issue to your satisfaction, we may offer a partial credit toward future services

6. How to Request a Refund

To request a refund for eligible services or products:

  • Email us at refunds@castlewoodinteriors.com within 7 days of service completion or product receipt
  • Include your name, project details, and reason for refund request
  • We will review your request and respond within 5 business days